Shipping policy

Shipping Policy

At Vivi Steel Jewelry, we aim to process and dispatch ready-stock wholesale orders quickly and efficiently.

Order Processing

Ready-stock orders are typically processed and dispatched within 48 hours after payment is confirmed. Processing times may be longer during holidays, peak seasons, or for orders requiring additional confirmation.

Shipping Methods

We ship wholesale orders internationally using available courier and logistics services based on the destination, order size, and shipping method selected at checkout or confirmed with our team.

Shipping Time

Estimated delivery times vary by destination and shipping service. Most international orders are delivered within approximately 8–15 business days after dispatch.

Delivery estimates are not guaranteed and may be affected by customs clearance, local carrier delays, holidays, weather conditions, or other circumstances beyond our control.

Shipping Fees

Shipping fees are calculated based on the destination, order value, weight, and selected shipping method. Certain destinations or order values may qualify for free shipping according to the shipping options available at checkout.

Customs Duties and Taxes

International customers are responsible for any applicable import duties, customs fees, VAT, taxes, or other charges imposed by the destination country unless otherwise stated.

Tracking

When tracking information is available, it will be provided after the order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Vivi Steel Jewelry is not responsible for delays or additional costs caused by incorrect or incomplete shipping information.

Shipping Delays

If your shipment is significantly delayed, please contact us and we will assist you in checking the shipment status with the carrier.

Contact

For shipping questions, please contact:

Email: wholesale@vivisteel.com
WhatsApp: +86 13601937159