Terms of service

可以。下面这版已经按你现在 Vivi Steel Jewelry 的 B2B 批发模式重新整理过，已经去掉了原 Shopify 模板里“仅供个人/家庭使用、不得转售”这种与你业务冲突的内容，也把退货、订单取消、国际运输、关税等与你目前实际规则统一起来了。

其中我刻意没有写死注册地、营业执照号、VAT 号，因为这些信息我不能替你猜。你可以直接整段复制到 Shopify 的 Terms of Service / 服务条款。

TERMS OF SERVICE

OVERVIEW

Welcome to Vivi Steel Jewelry.

The terms “we,” “us,” and “our” refer to Vivi Steel Jewelry. Vivi Steel Jewelry operates this website and provides wholesale jewelry products and related services to retailers, jewelry brands, online sellers, boutiques, and other business customers.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

These Terms of Service (“Terms”) govern your access to and use of our website, products, services, account features, and any transactions made through our store.

By visiting our website, creating an account, placing an order, purchasing products, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy.

If you do not agree with these Terms, please do not use our website or services.

SECTION 1 — BUSINESS CUSTOMERS AND ACCOUNT INFORMATION

Vivi Steel Jewelry primarily supplies jewelry on a wholesale basis to businesses, including retailers, boutiques, jewelry brands, online sellers, and other commercial customers.

By placing an order, you represent that:

  • You are legally permitted to enter into a purchase agreement.
  • The information you provide is accurate, current, and complete.
  • You have authority to place orders on behalf of your business where applicable.
  • Your purchase and resale activities comply with applicable laws and regulations in your market.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You may not use another person's account or provide false or misleading account information.

SECTION 2 — WHOLESALE PRODUCTS

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, colors, materials, plating information, and other product details.

However, due to differences in:

  • Lighting
  • Photography
  • Device displays
  • Production batches
  • Manufacturing tolerances
  • Natural or handmade components

minor variations in color, finish, size, texture, or appearance may occur.

Such reasonable variations do not automatically constitute product defects.

Product descriptions, specifications, availability, packaging, and designs may be updated or changed without prior notice.

We reserve the right to discontinue products or limit the quantity available for purchase.

SECTION 3 — WHOLESALE AND RESALE

Products purchased from Vivi Steel Jewelry may be purchased for legitimate commercial purposes, including:

  • Retail resale
  • E-commerce resale
  • Boutique sales
  • Jewelry brand inventory
  • Commercial distribution

Customers are responsible for ensuring that their resale, import, export, labeling, marketing, and distribution activities comply with applicable laws and regulations in their own country or market.

Unless otherwise agreed in writing, purchasing products from Vivi Steel Jewelry does not grant customers exclusive distribution rights, territorial exclusivity, trademark ownership, or intellectual property rights.

SECTION 4 — ORDERS

Submitting an order constitutes an offer to purchase products from Vivi Steel Jewelry.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving:

  • Product availability
  • Pricing errors
  • Payment issues
  • Suspected fraud
  • Incorrect customer information
  • Shipping restrictions
  • Regulatory restrictions
  • Other operational issues

An order is considered accepted after we confirm the order and receive the required payment.

Customers are responsible for reviewing all order information before completing payment, including:

  • Product styles
  • Materials
  • Colors
  • Sizes
  • Quantities
  • Shipping address
  • Contact information

SECTION 5 — ORDER CANCELLATIONS

Once an order has been confirmed and processing has begun, the order cannot be cancelled.

Because ready-stock wholesale orders may enter fulfillment quickly, customers should carefully review their order before completing payment.

If you notice an error immediately after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that changes or cancellations will be possible once processing has started.

SECTION 6 — MINIMUM ORDER REQUIREMENTS

Wholesale orders may be subject to minimum order quantity requirements (“MOQ”).

Applicable MOQ requirements may be displayed on our website, product pages, quotation documents, catalogs, or communicated directly by our sales team.

Customers are responsible for confirming applicable MOQ requirements before completing an order.

SECTION 7 — PRICES

Product prices may change without prior notice.

The price applicable to an order will generally be the price confirmed at the time the order is placed or otherwise agreed between Vivi Steel Jewelry and the customer.

Unless otherwise stated, prices may not include:

  • Shipping fees
  • Import duties
  • Customs charges
  • VAT
  • Sales taxes
  • Brokerage fees
  • Other destination-country charges

Discounts, promotional pricing, and special quotations may be subject to separate terms.

SECTION 8 — PAYMENT

Orders must be paid using the payment methods made available by Vivi Steel Jewelry.

Customers agree to provide accurate and authorized billing and payment information.

We reserve the right to delay order processing until payment has been successfully received and verified.

Any bank charges, payment processing charges, currency conversion fees, or other transaction-related charges imposed by third parties may be the customer's responsibility unless otherwise agreed.

SECTION 9 — SHIPPING AND DELIVERY

Ready-stock orders are generally processed and dispatched as quickly as reasonably possible after payment confirmation.

Shipping methods depend on factors including:

  • Destination
  • Order size
  • Weight
  • Available carrier services
  • Customs requirements

Delivery times are estimates only and are not guaranteed.

Shipping or delivery may be affected by circumstances beyond our reasonable control, including:

  • Customs clearance
  • Carrier delays
  • Weather
  • Public holidays
  • Local delivery disruptions
  • Regulatory inspections
  • Force majeure events

Detailed shipping information is governed by our Shipping Policy.

SECTION 10 — CUSTOMS, DUTIES AND TAXES

For international orders, customers are responsible for any applicable:

  • Import duties
  • Customs fees
  • VAT
  • Sales taxes
  • Brokerage charges
  • Other government or carrier charges

unless otherwise specifically agreed in writing.

Customers are also responsible for ensuring that the products may legally be imported into their destination country.

Vivi Steel Jewelry is not responsible for delays caused by customs authorities or for additional charges imposed by the destination country.

SECTION 11 — RETURNS AND REFUNDS

Return requests must comply with our Return & Refund Policy.

Return requests must generally be submitted within 5 days of delivery.

For damaged, defective, or incorrect items, customers should contact us promptly and provide appropriate supporting evidence, such as photographs or videos.

For approved non-quality returns:

  • The customer is responsible for return shipping costs.
  • The customer may also be responsible for customs duties, taxes, and related return expenses.
  • Products must remain unused, unworn, undamaged, and in their original condition and packaging.

Products returned without prior authorization may not be accepted.

Please refer to our Return & Refund Policy for complete details.

SECTION 12 — PRODUCT INSPECTION

Customers should inspect their order promptly after delivery.

If products are damaged, defective, incorrect, or missing, please contact us within the applicable return or claim period.

Claims submitted after the applicable period may not be accepted unless otherwise required by law or agreed by Vivi Steel Jewelry.

SECTION 13 — INTELLECTUAL PROPERTY

All website content, including but not limited to:

  • Brand names
  • Logos
  • Text
  • Product photographs
  • Graphics
  • Videos
  • Designs
  • Layout
  • Product descriptions
  • Website content

is owned by or licensed to Vivi Steel Jewelry or its respective rights holders.

Such content may not be copied, reproduced, republished, distributed, modified, or commercially used without prior written permission, except where permitted by applicable law.

Purchasing our products does not transfer ownership of our trademarks, copyrighted materials, website content, or other intellectual property.

SECTION 14 — THIRD-PARTY SERVICES AND LINKS

Our website may contain links, applications, payment services, shipping services, or other functionality provided by third parties.

We are not responsible for the content, accuracy, security, availability, policies, or practices of third-party services.

Your use of third-party services may be subject to the terms and policies of those providers.

SECTION 15 — RELATIONSHIP WITH SHOPIFY

Vivi Steel Jewelry is powered by Shopify, which provides the technology used to operate our online store.

However, purchases made through our store are transactions directly between you and Vivi Steel Jewelry.

Shopify is not the seller of our products and is not responsible for the fulfillment, quality, shipping, return, refund, or other commercial aspects of transactions between Vivi Steel Jewelry and its customers.

SECTION 16 — PRIVACY

Your use of our website and services is also subject to our Privacy Policy.

Vivi Steel Jewelry and service providers such as Shopify may collect and process information necessary to operate the website, process transactions, provide customer service, prevent fraud, fulfill orders, and comply with applicable laws.

Please review our Privacy Policy for further information.

SECTION 17 — CUSTOMER COMMUNICATIONS AND FEEDBACK

If you voluntarily provide reviews, comments, suggestions, photographs, feedback, or other content to Vivi Steel Jewelry, you confirm that you have the necessary rights to provide such content.

You agree not to submit content that:

  • Violates applicable law
  • Infringes third-party rights
  • Contains malware
  • Is fraudulent or misleading
  • Is defamatory, abusive, or unlawful

We may remove content that violates these Terms or applicable law.

SECTION 18 — ERRORS AND INACCURACIES

Occasionally, information on our website may contain:

  • Typographical errors
  • Incorrect product information
  • Pricing errors
  • Availability errors
  • Shipping information errors
  • Other inaccuracies or omissions

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.

If an order is cancelled because of an error on our part, any applicable payment received for the cancelled portion will be refunded.

SECTION 19 — PROHIBITED USES

You may not use our website or services:

  • For unlawful or fraudulent purposes
  • To violate intellectual property rights
  • To transmit malicious code
  • To interfere with website security
  • To collect personal information unlawfully
  • To impersonate another person or business
  • To submit false or misleading information
  • To engage in abusive, threatening, or harmful conduct
  • To circumvent technical or security measures

We reserve the right to suspend or terminate access where these Terms are violated.

SECTION 20 — DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted or error-free.
  • Every product will remain continuously available.
  • Website information will always be free from minor errors.
  • Products will meet every customer's subjective resale or market expectations.

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable law.

SECTION 21 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Vivi Steel Jewelry will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, services, or products.

This may include, without limitation:

  • Loss of profits
  • Loss of revenue
  • Loss of business opportunity
  • Loss of anticipated sales
  • Loss of data
  • Indirect business losses

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

SECTION 22 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Vivi Steel Jewelry and its officers, employees, contractors, service providers, and affiliates against claims, losses, damages, liabilities, or reasonable expenses arising from:

  • Your breach of these Terms
  • Your violation of applicable law
  • Your infringement of third-party rights
  • Your unlawful resale, distribution, marketing, import, or export activities

SECTION 23 — FORCE MAJEURE

Vivi Steel Jewelry will not be responsible for delays or failure to perform caused by circumstances reasonably beyond our control.

Such circumstances may include:

  • Natural disasters
  • Severe weather
  • War
  • Civil disturbances
  • Government actions
  • Customs restrictions
  • Epidemics or public health events
  • Labor disputes
  • Transportation disruptions
  • Carrier failures
  • Internet or infrastructure failures

We will make reasonable efforts to resume normal performance when practicable.

SECTION 24 — TERMINATION

We reserve the right to suspend or terminate access to our website or services where reasonably necessary, including in cases of fraud, unlawful activity, abuse, non-payment, or violation of these Terms.

Termination does not affect obligations or liabilities incurred before termination.

SECTION 25 — SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

SECTION 26 — ENTIRE AGREEMENT

These Terms, together with our:

  • Privacy Policy
  • Shipping Policy
  • Return & Refund Policy
  • Any applicable order-specific terms or written quotations

constitute the agreement governing the use of our website and services unless otherwise agreed in writing.

SECTION 27 — GOVERNING LAW

These Terms and any transaction with Vivi Steel Jewelry will be governed by the laws applicable in the jurisdiction in which Vivi Steel Jewelry is legally established, subject to any mandatory consumer, commercial, or other laws that may apply.

Nothing in these Terms is intended to remove rights that cannot legally be excluded.

SECTION 28 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our:

  • Business practices
  • Products
  • Services
  • Technology
  • Legal or regulatory requirements

The latest version will be published on this page.

Continued use of our website or services after changes become effective constitutes acceptance of the updated Terms where permitted by law.

SECTION 29 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Vivi Steel Jewelry

Email: wholesale@vivisteel.com
WhatsApp: +86 13601937159
Website: vivisteel.com